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Posts: 43
Join Date: May 2008
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Since first posting this question, and considering Gordon Wright's reply, we have been highly successful getting customers to accept freight price increases without resorting to a "fuel surcharge formula" or anything else. Customers have accepted that fuel has increased transportation costs.
We drafted a short written explanaton using quotes from media sources then did any necessary tailoring to specific customers. Most customers "bought" the argument immediately; others took a couple of weeks, but accepted it when we did not back down.
Dan Cunningham
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