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Posts: 13
Join Date: Aug 2008
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Since we deal with all custom orders, and some customers require smaller quantities, we base our minimum order on a dollar value. This value equates to a molding trial (aka 8 hrs engineering/process validation) as with a new job. If the calculated value of the customer's order doesn't equate to this minimum dollar value, I explain to them that we need to treat it as an engineering run, and that the cost of the run will be divided by the # of pieces ordered to determine piece price. This way, we are not losing margin on short runs, and the customer is generally understanding of this rationale. It's been successful for us since changing to this approach several years ago.
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