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Search found 19 matches

by jimeberle
Tue Feb 18, 2020 12:44 pm
Forum: Business
Topic: Customer Owned Molds: Procedure
Replies: 5
Views: 10073

Re: Customer Owned Molds: Procedure

We don't have a written policy, but in general we charge the customers for "normal wear and tear." If it's a new tool they commission with us, we will set a minimum shot warranty. Outside of warranty, they pay (unless we did something wrong) - inside warranty, we pay. We flow that warranty down to t...
by jimeberle
Tue Feb 18, 2020 12:33 pm
Forum: Business
Topic: Computerized Maintenance Management System (CMMS)
Replies: 3
Views: 7523

Re: Computerized Maintenance Management System (CMMS)

We are using Fiix outside of our ERP system and are happy with its capability
by jimeberle
Tue Feb 18, 2020 12:32 pm
Forum: Equipment
Topic: Inspekto Vision Inspection System
Replies: 0
Views: 9378

Inspekto Vision Inspection System

Dear Fellow MAPP Members, We just had a presentation by Inspekto ( https://inspekto.com/ ) using AI to very quickly and accurately set up a vision inspection station. While their equipment will not work for our applications (transparent PC parts of hundreds of sizes and shapes), I do believe their p...
by jimeberle
Thu Oct 10, 2019 1:11 pm
Forum: Business
Topic: Supervisor Training
Replies: 5
Views: 15127

Re: Supervisor Training

We are working with a consultant to develop what we are calling "Servant Supervisor" Training. Supervisor training is readily available and tells them "what" to do. Our focus is also telling them "how" we want them to do it...modeling the concepts of Servant Leadership.
by jimeberle
Fri Sep 13, 2019 1:11 pm
Forum: Business
Topic: Credit Check on Customers
Replies: 4
Views: 13001

Re: Credit Check on Customers

We ask for and check trade references. If they refuse to provide, we make them stay cash positive until they have established history with us.
by jimeberle
Fri Sep 13, 2019 1:07 pm
Forum: Business
Topic: Turnover
Replies: 3
Views: 9652

Re: Turnover

We have a KPI of < 10% voluntary turnover for the prior 12 months. We review it at each ISO Mgt Rvw meeting. We have been able to maintain it, but we don't count temporary employees. We are having a terrible time with temps showing up and/or staying.
by jimeberle
Tue Apr 02, 2019 1:14 pm
Forum: Business
Topic: Purchasing Certifications/Training recs
Replies: 2
Views: 9222

Re: Purchasing Certifications/Training recs

I asked our Purchasing Manager and here is what she said, "There are quite a few courses online as well as through colleges. I took a few seminars through Fred Pryor but they did not offer certification. I started years ago through Penn State taking classes for my CPM. Not even sure they still offer...
by jimeberle
Wed Mar 20, 2019 12:49 pm
Forum: Business
Topic: Current Manufacturing Software
Replies: 8
Views: 18493

Re: Current Manufacturing Software

We're using Navision. It's an old software that we inherited from prior management. The current version is called Microsoft Dynamics NAV. Even though Navision's old and outdated, I have found it to be a very good manufacturing enterprise system. It was implemented very poorly so we don't get to use ...
by jimeberle
Wed Mar 20, 2019 12:45 pm
Forum: Business
Topic: Customer Service Title Vs What? Insight?
Replies: 3
Views: 10668

Re: Customer Service Title Vs What? Insight?

Sales Engineer maybe?