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by EngineeredProfilesLLC
Wed Apr 10, 2019 2:16 pm
Forum: Business
Topic: Supervisor Training
Replies: 1
Views: 660

Supervisor Training

I was wondering if anyone has developed a skills matrix or training program for their production supervisors. We are in the process of developing one and I am looking for resources to ensure we are covering all of the key competencies/skills that an employee in a front line supervisory role should b...
by EngineeredProfilesLLC
Wed Apr 03, 2019 10:06 am
Forum: Business
Topic: Customer Service Title Vs What? Insight?
Replies: 3
Views: 983

Re: Customer Service Title Vs What? Insight?

We have used Sales Support Manager/Associate in the past. We are currently moving to Customer Experience Manager/Associate or Customer Operations Manager/Associate. The role you are describing is what we are going to refer to as the Customer Operations Manager/Associate.