The top three hardest conversations we face in our lives are work-related:
What are the Five Main Causes of Fear?
A courageous conversation is a discussion between two or more people where:
What is conflict?
Conflict is a disagreement through which the parties involved perceive a threat to their needs, interests or concerns.
There are tons of conflict and communication styles assessments, both for purchase and for free. Learn your style first before trying to learn others. Once you know how you react to conflict, you will be able to adjust your behavior and react in a more positive way.
Recognize the signs of stress in other people. It takes practice and experience, but once you can recognize when someone is becoming stress, becoming bored, or becoming angry, you can better react and deescalate the conversation.
Take a step back and try to see above the emotions, remember what you are truly after. Most of the time, you are on the same side as the one you are having the conversation with. And when you are not on the same side, you can always find a compromise when you focus on the end goal and work together to meet in the middle.
Conflict involves emotion:
Determine from which level the conflict originates: organizational, interpersonal, or personal.
Embrace a mutual purpose and offer mutual respect.
Key: If you are misinterpreted, use a contrasting statement. State the message you’re NOT trying to send and then state the message you ARE trying to send.
What values can I rely on to craft my response?
“I (am) (feel) ___________________ when you _____________ because _________________. I would prefer that ___________________________________.”