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I was wondering if anyone has developed a skills matrix or training program for their production supervisors. We are in the process of developing one and I am looking for resources to ensure we are covering all of the key competencies/skills that an employee in a front line supervisory role should b...
- Wed Apr 03, 2019 10:06 am
- Forum: Business
- Topic: Customer Service Title Vs What? Insight?
- Replies: 3
- Views: 402
We have used Sales Support Manager/Associate in the past. We are currently moving to Customer Experience Manager/Associate or Customer Operations Manager/Associate. The role you are describing is what we are going to refer to as the Customer Operations Manager/Associate.