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Dear INCOE, Recently we were faced with a situation involving a competitor’s hot runner system failing beyond repair, requiring immediate action. The tool was a “take-over” tool that our company acquired about 10 months prior. Our company is a tier 2 supplier to Ford Motor Company. The situation was very frustrating on many levels, and shutting down a Ford assembly line seemed likely. Once we determined the competitor’s hot runner system was un-repairable, Incoe was contacted. We needed Incoe to work the majority of Labor Day Weekend to have this mold back in production ASAP! I’ve NEVER seen such focused performance under such conditions. To punctuate INCOE’s commitment on this project and future relationship, the invoice for costs listed normal un-expedited expense. For this…You have NO competition.
Director of Manufacturing