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Customer Service Title Vs What? Insight?

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DaFunkyFrog
Posts: 13
Joined: Thu May 31, 2018 6:49 am

Customer Service Title Vs What? Insight?

Post by DaFunkyFrog » Tue Mar 19, 2019 10:52 am

We are recognizing that indicating Customer Service means what? When you place employment ads, you tend to receive nail salon techs, dance instructors, Verizon store clerks, etc. Your ad specifically states print reading, understanding the plastics industry-more specifically injection molding, your experience must be at least 5 years, etc. Have you discussed another title for the department or for the employees that would universally cover all ^ of that to include updating BOM's, reorder quoting and order processing?

jimeberle
Posts: 15
Joined: Wed Sep 19, 2018 3:10 pm

Re: Customer Service Title Vs What? Insight?

Post by jimeberle » Wed Mar 20, 2019 12:45 pm

Sales Engineer maybe?

EngineeredProfilesLLC
Posts: 3
Joined: Thu Mar 28, 2019 10:17 am

Re: Customer Service Title Vs What? Insight?

Post by EngineeredProfilesLLC » Wed Apr 03, 2019 10:06 am

We have used Sales Support Manager/Associate in the past. We are currently moving to Customer Experience Manager/Associate or Customer Operations Manager/Associate. The role you are describing is what we are going to refer to as the Customer Operations Manager/Associate.

cbeavers
Posts: 20
Joined: Fri Mar 16, 2018 11:55 am

Re: Customer Service Title Vs What? Insight?

Post by cbeavers » Mon Apr 15, 2019 9:23 am

Good Morning!
Sounds like something we have, or similar, to Production Control Specialist. Not sure if the word "Production" would help? It sounds like this isn't necessarily an entry level position, so if not maybe putting in the description something along the lines of "mid-level position"?

Chuck
Par 4 Plastics

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