Customer Service Title Vs What? Insight?

[DaFunkyFrog]

We are recognizing that indicating Customer Service means what? When you place employment ads, you tend to receive nail salon techs, dance instructors, Verizon store clerks, etc. Your ad specifically states print reading, understanding the plastics industry-more specifically injection molding, your experience must be at least 5 years, etc. Have you discussed another title for the department or for the employees that would universally cover all ^ of that to include updating BOM's, reorder quoting and order processing?

[jimeberle]

Sales Engineer maybe?

[EngineeredProfilesLLC]

We have used Sales Support Manager/Associate in the past. We are currently moving to Customer Experience Manager/Associate or Customer Operations Manager/Associate. The role you are describing is what we are going to refer to as the Customer Operations Manager/Associate.

[cbeavers]

Good Morning!
Sounds like something we have, or similar, to Production Control Specialist. Not sure if the word "Production" would help? It sounds like this isn't necessarily an entry level position, so if not maybe putting in the description something along the lines of "mid-level position"?

Chuck
Par 4 Plastics